Thank you for shopping with WOWLYGO . We value our customers and always strive to provide quality products and a satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

  • You received the wrong product.

  • You received a damaged or defective product.

  • The product is significantly different from what you ordered.

  • The product has a manufacturing defect.

To request a return or replacement, please contact us within 24 hours of receiving your order.

2. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging, labels, and accessories must be included.

  • You may be required to provide photos or videos as proof of the issue.

  • The product must not be damaged due to misuse after delivery.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged products caused by the customer.

  • Products without original packaging.

  • Products damaged after delivery due to improper use.

  • Products purchased under special offers or clearance sales, unless they are defective or incorrect.

4. Refund Process

Once your return request is approved, we will provide instructions for returning the product.

After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed through the original payment method or another mutually agreed payment method.

5. Refund Time

Refund processing times may vary depending on the payment method and financial service provider. We will make reasonable efforts to process approved refunds as quickly as possible.

6. Delivery Charges

Delivery charges are generally non-refundable. However, delivery charges may be refunded if:

  • We sent you the wrong product.

  • The product was damaged or defective before delivery.

  • The return was caused by an error from WOWLYGO.

7. Order Cancellation

You may request to cancel your order before it has been shipped. Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact information available on our website.

WOWLYGO
Thank you for shopping with us!